Ola Electric Ordered to Refund Rs 1.34 Lakh Over Delayed EV Delivery
A Kerala district consumer commission has directed Ola Electric to refund Rs 1,34,161 with 12% annual interest after the company failed to deliver an electric motorcycle for several months despite receiving full payment. The customer was also awarded Rs 90,000 for livelihood loss, mental agony and inconvenience, along with Rs 10,000 in litigation costs.
Ola Electric has been ordered to refund Rs 1,34,161 to a Kerala customer after a district consumer commission found the company responsible for delaying delivery of an electric motorcycle despite receiving the full purchase amount.
The commission also awarded Rs 90,000 for loss of livelihood, mental agony, inconvenience, harassment and related financial hardship. An additional Rs 10,000 was awarded towards litigation expenses.
The order was passed on August 31, 2026, by a bench comprising President Karanam Kishore Kumar and member S Nazima Kausar.
Customer paid in full but did not receive the EV
According to the commission's order, the customer booked an Ola Roadster X Plus and paid the entire amount of Rs 1,34,161 on October 2, 2025.
Delivery was scheduled for October 23, but the vehicle was not handed over even after several months.
The customer said he contacted Ola repeatedly through email, customer support and the company's grievance mechanism. He also approached the National Consumer Helpline but claimed that these efforts did not result in delivery.
The dispute became more complicated when the vehicle was allegedly registered through OTP on December 31, 2025, even though the customer had not physically received it. He later received communication concerning the registration certificate, but possession of the motorcycle was still pending.
Customer planned to use EV to earn income
The customer told the commission that he was unemployed and had intended to use the motorcycle for earning an income through ride-service platforms such as Rapido.
He said he had borrowed money at a high rate of interest to finance the purchase. The prolonged delay, according to his complaint, created additional financial difficulties.
He also pointed out that the price of the same model had subsequently increased to Rs 2,48,090, adding to the financial impact of the delay.
Dany is a business journalist with Annuity Outlook Magazine, with over 16 years of experience across print, digital, and wires. He covers business, technology, policy, and corporate developments, with a focus on in-depth reporting and analysis. Over the years, he has worked across multiple editorial platforms. Skilled in content creation, editing, proofreading, and overseeing print layouts, his career spans multiple editorial platforms.
